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When you reach out, you get the benefit of having a product user that has personally tried and tested the products before adding them to the product line. Having a direct communication line with the manufacturer allows for input to future updates and designs.

The ideal contact should have specific questions, and I will try to address them each as an individual, but you should have looked at the FAQ page as we try to identify and answer common questions there, allowing for more time to individualize responses to other questions.